Returns & Refunds Policy

At SHINYEDECO, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

We accept returns under the following conditions:

The item must be returned within 14 days of the delivery date.
The item must be unused, undamaged, and in its original packaging.
Proof of purchase (order number or receipt) must be provided.

Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return.

Non-Returnable Items

Customized or personalized products
Items marked as final sale
Gift cards

How to Initiate a Return

Contact us at support@shinyedeco.com within 14 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and provide a return authorization along with shipping instructions within 2–3 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost. Please contact us within 7 days of delivery with photos of the damage.