Frequently Asked Questions

Have questions? We have answers. If you can't find what you're looking for, feel free to contact us.

Orders

How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. After that, orders enter processing and cannot be changed. Please contact us immediately at support@shinyedeco.com if you need to make a change.

Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details as soon as your order is successfully placed.

Shipping

How long does shipping take?

Standard shipping takes 5–8 business days, and express shipping takes 2–3 business days. International orders may take 10–20 business days. Please refer to our Shipping Policy for more details.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. Use it on the carrier's website to monitor your delivery.

Products

Are your products made from real wood?

Yes! All our products are crafted from high-quality, responsibly sourced natural wood. Due to the organic nature of wood, slight variations in grain and color are normal and add to the unique character of each piece.

How should I care for my wooden decor?

We recommend keeping wooden pieces away from direct sunlight and moisture. Wipe clean with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaning materials to preserve the finish and longevity of your piece.

Are the product colors accurate to the photos?

We strive to represent our products as accurately as possible. However, slight color variations may occur due to monitor settings and natural wood characteristics.