Shipping & Delivery

At SHINYEDECO, we take great care in ensuring your order is packaged securely and delivered to you in perfect condition. Here's everything you need to know about our shipping and delivery process.

Order Processing

All orders are carefully packed and dispatched within 1–3 business days of receiving your payment. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email notification once your order has been shipped.

Shipping Options & Estimated Delivery Times

Shipping Method	Estimated Delivery Time
Standard Shipping	5–8 business days
Express Shipping	2–3 business days
International Shipping	10–20 business days

Delivery times are estimates and may vary based on your location, carrier delays, or customs clearance for international orders.

Shipping Costs

Shipping rates are calculated automatically at checkout based on your delivery address and the shipping method you select. We periodically offer free shipping promotions — sign up for our newsletter to be the first to know.

International Shipping

We ship to many countries worldwide. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. If you haven't received tracking information within 4 business days of your order, please contact us.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team within 7 days of the expected delivery date. We will work swiftly to investigate and resolve the issue.

Lost packages: We will initiate a trace with the carrier and offer a replacement or refund if the package cannot be located.
Damaged items: Please take photos of the damage and contact us immediately. We'll arrange a replacement at no additional cost.
Wrong item received: We sincerely apologize. Contact us and we'll send the correct item right away.

Packaging

Every SHINYEDECO order is packed with care using protective materials to ensure your wooden decor arrives safely. We are also committed to minimizing waste by using eco-friendly packaging wherever possible.